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Designer Basic Overview

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About Designer Basic Overview

Designer is a component of the XM Discover software used to evaluate customer feedback. In Designer, you can configure how your customer feedback data is processed.

Using Designer

In Designer, you can accomplish the following actions:

  • Categorize data: Sort data into topics using classification models to understand major issues.
  • Define alerts: Configure alerts to be notified any time XM Discover detects notable customer feedback.

If you are an administrator, you can perform the following actions in Designer:

  • Manage projects: A project brings together all of the related pieces of data for the analysis, including customer feedback, classification models, and sentiment settings.
  • Manage users: To access projects in Designer, a user account is required. Users may be granted different permissions that control which segments of data they can access and what actions they can perform.
  • Manage accounts: An account groups together projects and users. Account settings are shared by all projects within the account.

Additional Resources

Check out the following support pages for more information about using Designer.

  • Navigating Designer: Learn more about the major components of Designer and the common actions that take place in each area.
  • Browser Compatibility: Learn more about Designer’s supported web browsers.